Policies
Product Info & Care
Each terrarium is lovingly handmade using live plants—natural variations in color, shape, and size are part of their unique charm.
A care guide is included with every order to help you look after your little ecosystem.
Our closed terrariums are designed to be low-maintenance, but still require occasional care and observation.
Returns & exchanges
Because each of our terrariums is handmade and contains living plants, we’re unable to accept returns or exchanges for change of mind. We hope you understand—every piece is one-of-a-kind and made with great care.
That said, your satisfaction means everything to us.
If your terrarium arrives damaged:
Please contact us within 24 hours of delivery.
Email us at terrazencreations@gmail.com with your order number and clear photos of the damage.
If you purchased Delivery Insurance, we will offer a replacement or full refund.
If no insurance was purchased, we cannot offer refunds or exchanges - apologies.